Shipping Policy

Please allow 3 – 7 business days to receive your

We off free delivery for orders over R999, R130 for orders under R999.

You will receive an automated confirmation email after you place your order.

You will then receive an email with tracking info once your order ships. Local (SA) orders are shipped with reliable local couriers (The Courier Guy, RAM etc).

Returns for online orders can be done via courier or in-store. See our Returns Policy.

Shipping delays may occur during sale days, weekends and public holidays.

Once an order has been placed, it cannot be modified or cancelled.

Please note, we do not ship on weekends and public holidays. We are unable to ship to P.O. Box addresses. We must have a valid street address in order to deliver to you. 

Tuko is not responsible for items lost, damaged, or stolen in transit, and our parcels are not shipped as insured.